Our Commitment to a Seamless Experience

At OSEI, we’re committed to making your wellness journey as effortless as possible from the moment you place your order to the moment it arrives at your door. Below, you’ll find everything you need to know about how we process and ship your products.

Processing Time

Once your order is confirmed and payment is complete, our fulfillment team carefully prepares your items for shipment within 24–48 hours. Every order is handled with care to ensure your supplements reach you in optimal condition.

Shipping Methods

We partner with trusted carriers to deliver your order securely and on time. Shipping methods are selected based on destination, size, and weight.
Most orders are shipped via standard delivery to balance speed, safety, and affordability.

Shipping Costs

We believe in transparent pricing.

• Orders under $50 ship with a flat rate of $5.85.
• Orders $50 and above qualify for free standard shipping.

Estimated Delivery Time

Standard shipping typically takes 3-7 business days from the date your order is processed. Delivery times may vary depending on location, customs, or unforeseen delays such as weather conditions or carrier issues.

Order Tracking

Once your order has shipped, you’ll receive an email with your tracking number and a direct link to monitor your shipment. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Address Accuracy

Please double-check your shipping details during checkout. OSEI cannot be held responsible for delays or undelivered packages due to incorrect or incomplete addresses provided at the time of purchase.

Non-Delivery or Lost Packages

In the rare event your package is delayed or lost in transit, contact our Customer Care team right away. We’ll open an investigation with the carrier and ensure a replacement or refund is processed as quickly as possible.

If you have any questions about your order or shipping status, our Customer Care team is here to help.

We appreciate your trust in OSEI, and we’re dedicated to ensuring every part of your experience feels as reliable and restorative as our products.